The Tale of Twister Solutions

All About your Premier Full Service IT Support Company in Essex.

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Our Story…

Established in 2003, Twister Solutions is the result of a close team of IT professionals who shared a similar goal. IT Support is evolving into an all-business, no-personality world. We are facing a technology sector with a massive disparity between consumer understanding and the technology sold. Twister Solutions set out to bring back and keep hold of the elusive personal touch which no computer can erase. Even in a modern age, customer service should always be the star.

The founders of Twister Solutions put together a group of hand-selected IT experts and set out to help the businesses and organisations of Essex to get online, stay online, and support them while they thrive.

That was over 20 years ago and we are still supporting tech in Essex today.

Our Ethos…

The Twister Solutions team set out to carve a niche in the IT support industry in Britain by bringing this personalised service to the people of the UK. Based in East Tilbury, Twister Solutions have helped countless local businesses to setup their IT systems, install cabling, store and secure data, and protect endpoint devices. Our Ethos? We are committed to building long term client partnerships where we support the customer through thick and thin. We are a team-built company with a team-based work ethic. We would be delighted if you would join the ranks of successful ongoing client relationships we have worked hard to create.

Our Mission…

To provide IT services which empowers our clients to harness technology, making it into a business asset that speeds productivity. To strive for tailored IT solutions for enterprises which and scalable, robust, and economical. To take the difficulty out of business IT management using plain English and great customer service.

Bringing The Personal Touch to Information Technology

One of the fundamental, core beliefs Twister Solutions retain from the early days, is our belief that each customer be treated with respect and dignity. Clients are allowed to realise their full online and offline technological potential here. It’s what makes us a favourite IT company in Essex. We always treat clients with that personal touch, putting you in charge of your IT solutions through use of a helpful professional technician, individually assigned to your project.

Our Team

The Twister Solutions team has grown since 2003 and we are proud of our additions. Each person adds a valuable specialist IT knowledge base to the team, providing us with experts on a wider range of tech solutions for businesses in the UK, and worldwide. We can offer clients networking support, security, business systems and IT support, talk through your options, deliver remote solutions, maintain WiFi solutions – if you need IT support, our team are experts.

Frequently Asked Questions

Read some answers to our clients' frequently asked questions.

Depending on your requirements, we have the capability to offer both on-site IT support as well as a fully remote solution. We would be happy to discuss your options with you.

Twister Solutions is based in East Tilbury, and serves customers across Grays, Romford, Southend, Basildon and throughout Essex and the surrounding areas.

We aim to respond as quickly as possible. Our remote support is available 24/7 for customers, meaning there’s always an expert on hand to help!

We work with businesses of all sizes – from SMEs to large-scale businesses with multiple locations. We offer the same commitment and quality of care to all our customers, regardless of size.

We provide a comprehensive range of IT Support including general IT Support, IT Manager Support, On-site IT Support, and Proactive Support. 

Our Cloud Services span from Hosted Desktop (DaaS), Microsoft Office & 365 integrations, to both Private and Public Cloud offerings. These services enable businesses to be more flexible, and scalable and ensure data accessibility from anywhere.

We offer Backup as a Service, Disaster Recovery, Backup for Office 365 & Azure, and Disaster Recovery Planning. These services ensure that your business data remains protected, retrievable, and resilient against unforeseen events.

Security is paramount for us. We provide Managed Firewalls, Email Security, Endpoint Protection for computing devices, protection for Mobile Devices, and thorough Security Reviews. Our comprehensive approach ensures your business remains protected from threats.

Our Communications services range from Leased Lines, WAN, DSL, 4G & 5G connectivity, and Remote Working solutions like SD WAN, to Unified Communications. These services aim to improve your business connectivity, communication and collaboration

Yes, we provide specialised WiFi solutions tailored to your business’s specific requirements, ensuring stable and secure connections.

Our Infrastructure services cover Virtualisation, Servers, Storage, Switching/LAN, and Cabling. Whether you’re looking to set up, expand or upgrade, we have the expertise to ensure your infrastructure supports your business effectively.

Absolutely. We provide IT Manager Support to help augment and assist your in-house IT management efforts, ensuring that your IT strategies are robust and future-proof.

Our Email Security service protects against threats like phishing, malware, and spam. We use advanced filtering and monitoring tools to safeguard your business communications.

Yes, our Remote Working (SD WAN) solutions ensure your team can access business resources securely and efficiently, regardless of their location. With the increasing demand for flexible working arrangements, we ensure your business remains connected and productive.

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